Your CX team, asleep. Your customers, delighted.
EcomGPT is the AI customer-operations agent that answers messages, processes returns, triages reviews and escalates edge-cases — on brand, in 42 languages, 24/7. It doesn't "deflect." It actually resolves.
Your customers type faster than your queue moves.
The average e-com team spends 70% of its day copy-pasting order statuses and approving ₹350 refunds. Real issues stay buried, real customers churn quietly, and the NPS on Monday's dashboard never quite explains why.
What a well-rested CX team looks like at 3am — and why it matters on Monday.
Everywhere your customers are. One brain.
Plug EcomGPT into the channels you already run. It reads, replies, and escalates with the same context — no hand-offs, no "let me transfer you."
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Instagram DM
Meta API
Messenger
Page inbox
IMAP / SMTP
SMS
Twilio / MSG91
Web chat
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Four jobs your team will never copy-paste again.
Click each capability to open the live canvas — these are real views inside EcomGPT, not marketing illustrations.
Inbox triage
01 / 04EcomGPT reads every incoming message, assigns intent, priority and policy, and either resolves or routes with full context attached.
Returns & refunds
02 / 04Full RMA flow — from "it didn't fit" to label emailed — inside your ceiling, inside your tone.
Review radar
03 / 04Watches every marketplace. Replies to 4/5-stars, flags 1-stars, clusters complaints by theme and SKU.
Chat campaigns
04 / 04Cart abandonment, order updates, re-engagement — conversational, not broadcast. CTR like DM, unsubscribes like email.
Multi-model by design. Multilingual by default.
EcomGPT routes each turn to the model that's best for the task — fast for chit-chat, careful for refunds, strong for writing — and speaks 42 languages without machine-translation tells.
Bring your own model — or use ours.
OPEN AI · CLAUDE · GEMINI · LLAMA · DEEPSEEK · GROK · PERPLEXITY · COHERE
42 languages. One voice.
Your brand tone — serious, playful, formal, Hinglish — carries across every language. No weird translations, no "sincerely your customer-support bot" signatures.
From "open ticket" Mondays to empty-inbox Mondays.
We turned off the "hire 4 more CX reps" req the day EcomGPT cleared our WhatsApp backlog. First time in four years the queue's actually at zero.
Everything you'd ask on a CX call.
Does EcomGPT replace my team?
No. It takes the repetitive 73% — order tracking, refund approvals, invoice resends — and frees the humans for the 27% that actually needs judgment. Most teams reassign reps to retention and QA, not fire them.
How "on brand" can it really be?
You paste 5–10 past conversations you love and 5 you hate. EcomGPT trains a voice layer in under a day — formality, emoji policy, signatures, escalation phrases. Every reply is on brand before it ever reaches a customer.
What if it gets something wrong?
Every reply has a confidence score. Below your threshold, it drafts instead of sending, or routes to a named human. Policies (refund ceilings, ship upgrades, discounts) are hard-coded — the AI literally cannot exceed them.
Where does my customer data live?
In your region. EU customers stay on EU infra, India on IN infra. Zero cross-customer training. SOC 2 Type II, ISO 27001, and a DPA that our Legal team didn't have to argue with.
How long to go live?
Connect your channels in 4 minutes. 48-hour shadow mode while EcomGPT learns your catalog, policies and voice. Day 3, it starts replying — starting with low-risk intents, working up.
Your customers shouldn't wait. Neither should you.
Spin up a sandbox inbox in minutes. Forward a WhatsApp number. Watch EcomGPT close tickets in real time — on your data, in your voice.