EcomGPT is the AI customer-operations agent that answers messages, processes returns, triages reviews and escalates edge-cases, on brand, in 42 languages, 24/7. It doesn't "deflect." It actually resolves.
The average e-com team spends 70% of its day copy-pasting order statuses and approving $4 refunds. Real issues stay buried, real customers churn quietly, and the NPS on Monday's dashboard never quite explains why.
Plug EcomGPT into the channels you already run. It reads, replies, and escalates with the same context, with no hand-offs and no "let me transfer you."
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Twilio / MSG91
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EcomGPT reads every incoming message, assigns intent, priority and policy, and either resolves or routes with full context attached.
Full RMA flow: from "it didn't fit" to label emailed, inside your ceiling, inside your tone.
Watches every marketplace. Replies to 4/5-stars, flags 1-stars, clusters complaints by theme and SKU.
Cart abandonment, order updates, re-engagement. Conversational, not broadcast. CTR like DM, unsubscribes like email.
EcomGPT routes each turn to the model that's best for the task: fast for chit-chat, careful for refunds, and strong for writing. It speaks 42 languages without machine-translation tells.
OPEN AI · CLAUDE · GEMINI · LLAMA · DEEPSEEK · GROK · PERPLEXITY · COHERE
Your brand tone (serious, playful, formal, Hinglish) carries across every language. No weird translations, no "sincerely your customer-support bot" signatures.
We turned off the "hire 4 more CX reps" req the day EcomGPT cleared our WhatsApp backlog. First time in four years the queue's actually at zero.
No. It takes the repetitive 73%: order tracking, refund approvals, invoice resends, and frees the humans for the 27% that actually needs judgment. Most teams reassign reps to retention and QA, not fire them.
You paste 5–10 past conversations you love and 5 you hate. EcomGPT trains a voice layer in under a day: formality, emoji policy, signatures, escalation phrases. Every reply is on brand before it ever reaches a customer.
Every reply has a confidence score. Below your threshold, it drafts instead of sending, or routes to a named human. Policies (refund ceilings, ship upgrades, discounts) are hard-coded, so the AI literally cannot exceed them.
In your region. EU customers stay on EU infra, India on IN infra. Zero cross-customer training. SOC 2 Type II, ISO 27001, and a DPA that our Legal team didn't have to argue with.
Connect your channels in 4 minutes. 48-hour shadow mode while EcomGPT learns your catalog, policies and voice. Day 3, it starts replying, starting with low-risk intents and working up.
Spin up a sandbox inbox in minutes. Forward a WhatsApp number. Watch EcomGPT close tickets in real time, on your data and in your voice.
